We want you to be happy with your order. Are you not completely satisfied? Then you can return the product within 14 days of receipt. Below you can read how that works and what the conditions are.
Request back
Send an e-mail to:
support@ouribeauty.com
In your e-mail, state the following:
Your order number
Your name and e-mail address with which you ordered
Which product (s) you want to return
The reason for return (optional)
A clear photo of the product and the packaging
If you return the our NAC 3500 hair dryer: a photo of the intact hygiene seal on the mouthpiece
If applicable: confirm that you will also send the free gift back
After approval you will receive the return address and further instructions by e-mail. Return shipments without approval will not be processed.
Conditions for Retour
Your return request must be submitted within 14 days of receiving your order
The product must be unused and returned in its original state, including packaging
Always use a traceable shipping method and save the proof of shipment
We are not responsible for lost returns without proof of shipment
The costs for returning are for your own account
Return shipment must take place within a reasonable period of time after approval
Exchange is not possible. If you want to receive a different product, place a new order after you have been processed
Hygiene and seal
With some products, the right of withdrawal is lapsed as soon as the hygiene seal has been broken. This applies to:
The Ouri NAC 3500 hair dryer (with a hygiene seal on the mouthpiece)
All other products where a hygiene seal has been applied
When the seal has been broken or removed, we do not take the product back. This is clearly stated on the packaging and sealing of the product.
Free gift at Retour
Have you received a free gift with your order? Then this gift must also be returned. If the gift is not returned, we will retain the right to deduct it from the amount to be repayed.
Repayment
After receiving and approval of your return you will receive the purchase amount back via the original payment method, within 14 days at the latest.