YOU'RE SHOPPING IN
We do everything we can to ship your order quickly, carefully, and professionally. Below you will find all the information about shipping costs, delivery times, and conditions.
Processing
Orders placed before 11 p.m. will be processed the same day. You will always receive a shipping confirmation with track & trace as soon as your order is on its way.
Shipping method and delivery time
All orders are shipped using an express shipping method via a reliable international carrier. You will always receive a track & trace link as soon as your order has been shipped.
Orders placed before 11 p.m. will be processed the same day.
Processing: 24–72 hours
Delivery: 3–5 business days
During peak periods (such as holidays or promotions), delivery may take slightly longer.
The standard shipping cost is $7.95. Free shipping on orders over $100.
Ouri NAC 3500 (cordless hair dryer)
Orders containing the Ouri NAC 3500 are always shipped free of charge and by express delivery, regardless of the order amount. This also applies to bundles that include the hair dryer.
Track & trace
Once your order has been shipped, you will receive an email from us with a track & trace link. If you have not received an email, please check your spam folder first. If you have any questions, please contact us at support@ouribeauty.com.
Incorrect address or uncollected package
Please note: it is your responsibility to enter your address correctly. If a package is returned due to an incorrect or incomplete address or because it has not been collected, shipping costs will be charged again. In that case, you will be responsible for the return costs.
Delay or damage during transport
If your order is delayed or arrives damaged, please contact our customer service department at support@ouribeauty.com within 5 days of receipt. Always include a clear photo of the package and the damaged product. We will be happy to resolve the issue for you.
Questions?
Please contact us at support@ouribeauty.com. Our team is ready to help you.